Frequently Asked Questions (FAQs)
Website
We make our greatest effort to ensure website inventory reflects our actual inventory. We are a stocking dealer/distributor of the products on our site. We may also use “drop shipping” or sending the item directly from the manufacture to streamline and make the process much more efficient.
Our terms & conditions can be found in the footer of our website, click the link Terms & conditions
Our privacy policy can be found in the footer of our website, click the link Privacy Policy
Your privacy is our number one concern. If you look at the web address and you see “https://” or a padlock icon then your connection to our site is secure.
Orders
You can find our Return Policy by clicking on Returns & Refunds
We use the “best way” shipping method. When your order was processed, we will see which carrier can most efficiently deliver your item. Most common methods of shipment include: USPS First Class Mail, Priority Mail, UPS Ground, and UPS 2nd Day Delivery. If there is another shipping method you would like to ask us about, please don’t hesitate to reach out.
We process orders as we receive them. Our typical handling time is 1-2 business days depending on the order. For larger or custom orders/kits the handling time may be longer. Once your order ships you can expect to receive it within 3-5 business days depending on your proximity to Illinois.
Yes, you can make changes to your order prior to your item being processed or shipped. We will make every effort to accommodate your change request.
We do offer discounts to Military (Active, Reserve, Retired), LEO, Fire & EMS, and healthcare workers. The discount percentage varies depending on the items you would like to buy. Please contact us to verify your eligibility, pending approval we will give you a coupon code.
Please contact us prior to placing a shipment from outside the United States. We do ship internationally but we need to verify there are not any restrictions, or contractual obligations from our manufactures prior to accepting your order.
Courses
We currently offer CPR/AED, First Aid, Bleeding Control, TCCC, TECC, and TECC-LEO as certification courses.
You can find a list of available courses by going to our Upcoming Courses or reaching out to us directly.
We typically have a course registration fee of 25% of the course fee. In some instances our course registration fee may be waived. This could include for promotional events, and if a course host requests it. Please check the course flyer to see if there is a registration fee or contact us directly.
The course registration fee is non-refundable, and is used to secure your seat in a course. If there is an emergency and you cannot attend we will consider a refund on a “case by case” basis with proof of emergency.
Your course must be paid in full by the day of the course. If you have not paid, J5 Rescue Instructors will be able to take payment after the course is complete. Failure to pay will result the cancellation of your registration and you will not receive a course certificate or continuing education hours.
