Frequently Asked Questions (FAQs)

Website

 

Do you stock items on your website, or dropship?

We make our greatest effort to ensure website inventory reflects our actual inventory. We are a stocking dealer/distributor of the products on our site. We may also use “drop shipping” or sending the item directly from the manufacture to streamline and make the process much more efficient.

 

Where are your terms and conditions?

Our terms & conditions can be found in the footer of our website, click the link Terms & conditions

 

Where can I find the privacy policy?

Our privacy policy can be found in the footer of our website, click the link Privacy Policy

 

Is your website secure?

Your privacy is our number one concern. If you look at the web address and you see “https://” or a padlock icon then your connection to our site is secure.

 

 

Orders

What is the return policy?

Orders can be canceled/returned for a refund within 14 days of receipt of your item. Some items are not eligible for a return. Please check out our return policy found in the footer on our website or click the link here Returns & Refunds

 

What are the shipping options?

We use the “best way” shipping method. When your order was processed, we will see which carrier can most efficiently deliver your item. Most common methods of shipment include: USPS First Class Mail, Priority Mail, UPS Ground, and UPS 2nd Day Delivery. If there is another shipping method you would like to ask us about, please don’t hesitate to reach out.

 

When will I receive my order?

We process orders as we receive them. Our typical handling time is 1-2 business days depending on the order. For larger or custom orders/kits the handling time may be longer. Once your order ships you can expect to receive it within 3-5 business days depending on your proximity to Illinois.

 

Can I make changes to an order that has already been placed?

Yes, you can make changes to your order prior to your item being processed or shipped. We will make every effort to accommodate your change request.

 

Do you offer any discounts?

We do offer discounts to Military (Active, Reserve, Retired), LEO, Fire & EMS, and healthcare workers. The discount percentage varies depending on the items you would like to buy. Please contact us to verify your eligibility, pending approval we will give you a coupon code.

 

Do you ship internationally?

Please contact us prior to placing a shipment from outside the United States. We do ship internationally but we need to verify there are not any restrictions, or contractual obligations from our manufactures prior to accepting your order.

 

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